Do you think that builders and purchasers can work together in harmony?

ASHBURN, VA

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DARLENE

Buzzer

Do you think that builders and purchasers can work together in harmony?

We hear all the time about how much stress puchasers feel after they have puchased a house or condo from a builder. The common theme seems to be that the builder doesn't care once the purchaser signs the Agreement of Purchase and Sale. Do you think this can be rectified and how?

Canada / New Home Q&A

BARBARA

Buzzer

I worked for a builder and we cared ! The marketing dept and sales offices cared....We always held the hands of first time buyers. Repeat buyers were more savvy, they are more demanding, "care" for them is at a different level.

MATTHEW SLUTSKY

BuzzStaff

1985

It all comes down to the customer service provided by the builders. Some really work hard (such as Tridel), and others do not care.
Much like @Barbara, I have worked for builders, and we too cared.
It is easy to think that the builder does not care when things do not go the way you planned, but it is also important to read your agreements and the declarations carefully so you fully know what you are getting into.
Again, big kudos to Tridel who have really strived and succeeded at making the after-sales process a great one!

DARLENE

Buzzer

I agree that it does come down to Customer Service, and its nice to hear that there are builders out there who hold the hand of the first time buyer like Barbara said. I also think that the purchaser and builder can work together, but the purchaser needs to be savvy so that they understand the ins and outs of the construction process. This makes all the difference.

SEFORA CATANA

Buzzer

Working beside a builder for many years it shows that customer service is a prevalent part of customer/builder relationship even after the home or condo is built. It's great to have a sales team who can bridge the relationship between the builder and purchaser as the real-estate rep can make it or break the relationship especially with large scale projects when one has to look focus on concerns of many customers and educate them about the construction process.
@darlene it's great to have purchaser understand the ins and outs of the construction process it makes the building process less stressful
Another point is that we are all human and homes can have defects in them. It's up to the customer to point them out at the early stages usually on PDI or The Tarion Warranty 30 day form. Then builder to provide the necessary services for the home

DARLENE

Buzzer

sefora said:
Working beside a builder for many years it shows that customer service is a prevalent part of customer/builder relationship even after the home or condo is built. It's great to have a sales team who can bridge the relationship between the builder and purchaser as the real-estate rep can make it or break the relationship especially with large scale projects when one has to look focus on concerns of many customers and educate them about the construction process.
@darlene it's great to have purchaser understand the ins and outs of the construction process it makes the building process less stressful
Another point is that we are all human and homes can have defects in them. It's up to the customer to point them out at the early stages usually on PDI or The Tarion Warranty 30 day form. Then builder to provide the necessary services for the home

Sefora, I agree with you when you say that the customer should take some responsilbitiy by making sure that they convey to the builder any problems, or defects at an early stage. This promotes good dialogue between the builder and homeowner and it helps to get deficiencies rectified as quickly as possible.