Will builders be more attentive if their homeowners are pleasant and accommodating?

ASHBURN, VA

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DARLENE

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Will builders be more attentive if their homeowners are pleasant and accommodating?

Do you think that developing a strong and respectful relationship with your builder will get deficiencies and other concerns resolved sooner?

Canada / General Chit-Chat

BRENT WILKER

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126

Good question! I would like to hear your opinion on the matter, given your experience working with homeowners and for developers.

DARLENE

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Brent said:
Good question! I would like to hear your opinion on the matter, given your experience working with homeowners and for developers.

My opinion is yes, builders would be more attentive if they got along better with their homeowners. It just makes sense that if a builder and homeowner had a cordial relationship, they could work together quite harmoniously.
Even builders feel anxiety when they have to call an irate homeowner, so they tend to keep their distance as much as they can. There are also some builders who have very abrupt staff who show absolutely no patience with their homeowners and this creates a negative atmosphere as well.
It really is up to both parties to treat each other with respect. Homeowners need to understand the process and procedures so that they are clear about what is going on. Builders need to understand that not all homeowners are going to be savvy, and they need to appreciate that their homeowners may become nervous and anxious. There needs to be tolerance on both sides in order to have a good working relationship, which is so important.

AMAR PAL

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Without a doubt. From my experience the buyers who try to play hardball with developers, just bring out a bad side of a big developer; and that's not good.
I've seen buyers who were late on deposits due and opt to just not respond to phone call and emails as if the problem will just go away.
When buyers are up front about things like needing a little more time on deposits, or completing etc. they usually have a better chance of getting somewhere.

DARLENE

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Amar said:
Without a doubt. From my experience the buyers who try to play hardball with developers, just bring out a bad side of a big developer; and that's not good.
I've seen buyers who were late on deposits due and opt to just not respond to phone call and emails as if the problem will just go away.
When buyers are up front about things like needing a little more time on deposits, or completing etc. they usually have a better chance of getting somewhere.

Amar, thanks for your comment. I agree that there are a number of reasons why conflict can take place between a builder and homeowner. Unforeseen things happen from both sides, that is why I constantly say, that the buyer needs to be educated in the new home construction procedures, and the builder needs to have tolerance.