Good question! I would like to hear your opinion on the matter, given your experience working with homeowners and for developers.
My opinion is yes, builders would be more attentive if they got along better with their homeowners. It just makes sense that if a builder and homeowner had a cordial relationship, they could work together quite harmoniously.
Even builders feel anxiety when they have to call an irate homeowner, so they tend to keep their distance as much as they can. There are also some builders who have very abrupt staff who show absolutely no patience with their homeowners and this creates a negative atmosphere as well.
It really is up to both parties to treat each other with respect. Homeowners need to understand the process and procedures so that they are clear about what is going on. Builders need to understand that not all homeowners are going to be savvy, and they need to appreciate that their homeowners may become nervous and anxious. There needs to be tolerance on both sides in order to have a good working relationship, which is so important.